Missed Call Text Back Service

A missed-call text-back service sends an automatic text message to anyone whose call to your business went unanswered. The text goes out in seconds, invites a reply, and the conversation lands in one inbox.

Everything here is set up and run online, so a business anywhere can hire us. San Antonio is where the work is done, not a limit on who we work with.

What's included

• An automatic text to the caller's number the moment a call to your business ends unanswered.
• Message text you write and approve, including your business name so the caller knows who is texting.
• Two-way conversation: the caller replies by text and the thread appears in your shared inbox, not on one person's personal phone.
• A contact record created for callers you have never spoken to before, with the missed call attached.
• STOP and HELP handling, so an opt-out is honoured immediately and permanently.
• Rules for when it runs: every missed call, or only outside your working hours, or only on one line.

This page is only about the text that fires when a call is missed. If you want something to actually answer the phone and speak with the caller, that is the [AI voice agent](/ai-voice-agent-san-antonio).

How it works

1. We connect your business number. The number keeps ringing where it rings today. Nothing about how you answer changes.
2. You write the message. One or two sentences: who you are, that you missed the call, and a question that is easy to answer by text.
3. We set the trigger rules. Which calls count as missed, whether an answered-then-dropped call counts, and any hours when the text should not fire.
4. We route the replies. Every reply lands in one inbox with the caller's history, so whoever is free can answer without a handoff.
5. We test with real missed calls. You call in and hang up, confirm the timing and wording, then it goes live.

Compliance

The text goes only to a number that just called your business, and it says who is sending it. That is a reply to an inbound contact, not a cold blast. We do not text purchased lists, scraped numbers, or anyone who did not contact you. STOP ends the messages immediately and the opt-out is recorded on the contact. Ongoing marketing texts after that first reply are a separate thing and require the person's consent, which is handled through your forms and consent records. If your business is registering for US carrier approval to send business texts at all, that is the [A2P 10DLC registration](/a2p-10dlc-registration) side.

Who it's for

• Trades and field service businesses where the phone rings while both hands are busy.
• Any business whose callers shop three competitors in one sitting.
• Shops with a single line and nobody assigned to the phone.
• Businesses that already spend on ads and want the calls those ads miss to survive the miss.
• Teams who would rather answer by text than play voicemail tag.

Proof

247MARKETING.PRO runs missed-call text-back as a working service line. It writes into the same [CRM](/small-business-crm-san-antonio) as your forms, calls, and pipeline, so the missed call and the text conversation sit on one contact record instead of in two systems.

Get a free visibility check. Send the form and we will look at what happens today when someone calls you and nobody picks up.

Support: [email protected].

Frequently asked questions

What does a missed-call text-back service actually send?

It sends one short text to the number that just called you. A working message names your business, says you missed the call, and asks a question the caller can answer in a few words, such as what they need. You write the wording and approve it before anything goes out.

How fast does the text go out after a missed call?

Within seconds of the call ending. Speed is the whole mechanism: a caller who has not yet dialled the next business will read your text and reply, while the same message an hour later arrives after they have already booked someone else. The trigger fires on the call ending, with no manual step.

Is texting someone who called me first allowed under SMS rules?

Replying by text to a person who just called your business is a response to their contact, and the message identifies you as the sender. What is not allowed is texting purchased lists or people who never contacted you. Marketing messages after that first exchange need the person's own opt-in, kept with a timestamp on their record.

What happens when the caller texts back?

The reply lands in a shared inbox with the caller's name, number, and the missed call attached. Anyone on your team can answer from a computer or a phone. Nothing routes to a personal mobile number, so the conversation stays with the business when whoever answered is out or leaves.

Do I need a separate phone or can my current number text?

In most cases your existing business number can be enabled for texting, so callers see the number they already dialled. Where that is not possible, the text goes from a dedicated business number you own. Either way the message names your business in the first line, so the caller is never guessing who texted them.

Can I turn missed-call text-back off during certain hours?

Yes. You choose the hours it runs. Some businesses want it only after hours, when nobody is going to call back that evening. Others run it around the clock so every miss gets a response. You can also exclude specific numbers, such as suppliers or your own staff, so routine internal calls do not trigger a text.

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